Refund Policy

At TicketNomads, we understand that travel plans can change. This policy outlines our approach to refunds and cancellations for flight bookings made through our platform.

1. Booking Cancellations

Our cancellation policy varies based on ticket type:

• Refundable Tickets: Eligible for full or partial refunds as per airline terms
• Non-Refundable Tickets: Generally not eligible for refunds, but may receive airline credits or partial refunds in special circumstances
• Flexible Tickets: Can be changed with minimal or no fees, subject to fare difference

The specific refund terms for your booking are displayed during the booking process and in your confirmation email.

2. Airline-Controlled Refunds

Important information about airline policies:

• Most refunds are subject to the airline's fare rules and conditions of carriage
• Each airline has its own cancellation fees and policies
• Some low-cost carriers offer no refunds under any circumstances
• Premium airlines typically offer more flexible refund options

TicketNomads will advocate on your behalf with airlines, but we cannot override their refund policies.

3. TicketNomads Service Fees

Our policy regarding service fees:

• TicketNomads booking service fees are non-refundable after 24 hours from booking
• Within 24 hours of booking, service fees are fully refundable if you cancel
• Premium support fees are non-refundable once the service has been provided
• Seat selection and other ancillary fees follow the airline's refund policy

4. Refund Processing

When you're eligible for a refund:

• Refunds are processed to the original payment method used for booking
• Processing time is typically 7-14 business days after airline approval
• Credit card refunds may take an additional 1-2 billing cycles to appear
• You'll receive email confirmation when your refund is processed

5. Flight Changes

Our policy for changing flights:

• Most tickets allow date/time changes for a fee plus any fare difference
• Changes must be made at least 24 hours before departure (varies by airline)
• Name changes are generally not permitted by airlines
• Route changes are treated as a cancellation and new booking

6. Special Circumstances

We offer additional flexibility for:

• Flight Cancellations by Airline: Full refund or rebooking assistance
• Significant Schedule Changes: Option to accept change or request refund
• Medical Emergencies: We'll help you request special consideration from airlines (documentation required)
• COVID-19 Related Changes: Subject to current airline and regulatory policies

7. Contact Us

To request a refund or for questions about our refund policy, please contact our customer support team at [email protected] or through the support section in your TicketNomads account.

Last Updated: December 3, 2024